Customer Support Engineer

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Step into an international arena!
Join us!

Reference: FR_CSI_2017

 

Are you interested?  Contact-us quoting with the job reference.

 
 

JOB REFERENCE:

FR_CSI_2017

LOCATION:

Les Ulis (91) - 20 kms south of Paris, or Toulouse (31)

MISSIONS:

Within a team of engineers, you are responsible for handling customer support calls.

You will work with customers and partners; answer their requests by e-mail and by phone, record incidents according to company procedures.

With the assistance of senior support engineers for incident analysis and reproduction, you will be motivated to find a solution to the customer's problems or requests. You will be evaluated on customer satisfaction.

ASSIGNMENTS: 

Responsible for resolving problems raised by our customers from A to Z, you will ensure that they are handled in the most efficient way, with a focus on direct customer feedback. You will show a strong ability to identify and prioritize their requests.

As a witness to the customer experience, you'll share product improvement requests with us.

Planned trips: 10% maximum

SKILLS REQUIRED:

Knowledge of Unix, Linux & Windows
Knowledge of systems administration
Fluent English and German would be a plus

 

REQUIRED QUALITIES: 

Enthusiastic about computer sciences, with a great ability to learn.
Good communication skills, ability to integrate into a dynamic environment
Ability to work under pressure
Organized, methodical

LEVEL:

Training & Experience:  Degree (minimum 2 years' tertiary qualification) to Master's degree  in computer sciences
No first professional experience required.

REMUNERATION: 

Motivating remuneration package.

Photo credit - Photo by BRUNO CERVERA on Unsplash